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Dispatch
Dispatch Support for Small Carriers & Owner-Operators in Canada & USA
Running a trucking company with 5 to 20 trucks means the dispatcher is often also the safety manager, the accountant, and the person answering driver calls at 11 p.m. Dispatch support outsourcing gives small carriers and owner-operators access to a dedicated dispatch team without the overhead of hiring, training, and retaining in-house staff.
What dispatch support for small carriers actually includes
Our dispatch team handles the day-to-day coordination that keeps freight moving: finding and booking loads, negotiating rates with brokers and shippers, tracking trucks in real time, and communicating ETAs to customers. We manage driver check-calls, handle detention and layover documentation, and step in immediately when a load falls through or a truck breaks down — so drivers stay productive and customers stay informed. For owner-operators specifically, dispatch support means someone is watching the load board and your margins even when you're behind the wheel. Instead of choosing between driving and dispatching, you get both running at once.
How outsourced dispatch differs from an in-house dispatcher?
An in-house dispatcher costs a full-time salary plus benefits, and coverage disappears the moment they're sick, on vacation, or leave the company. Outsourced dispatch support runs on a shared or dedicated model — you get coverage across shifts, weekends, and holidays without carrying that headcount risk. Because our teams work across many small fleets, we also bring load-board and lane knowledge that a single in-house hire wouldn't accumulate as quickly.
What it costs?
Pricing for dispatch outsourcing typically scales with your fleet size and the level of coverage you need (business hours vs. 24/7, dedicated dispatcher vs. shared pool). Most small carriers find outsourced dispatch runs at a fraction of a full-time salary while covering more hours. [Contact us for a quote - Click here to speak to our Canadian rep line.]
Who this is for?
Owner-operators who need booking and tracking support without hiring anyone
5–20 truck fleets that have outgrown informal dispatching but aren't ready for a full in-house team .Carriers looking to add night/weekend dispatch coverage without adding shifts internall